Terms of Service
v2.6 · 6 Jul 2026
1. Acceptance of Terms
By creating an Airlo account, you agree to these Terms of Service and all applicable laws. This is a legally binding contract between you and the operator of Airlo, based in Ontario, Canada and contactable at [email protected]. If you do not agree to every provision, you must immediately cease use of the platform and close your account from your profile settings.
2. Eligibility
You must be at least 18 years old and legally capable of forming a binding contract to use Airlo. Airlo is not available where prohibited by law. By creating an account you confirm that you meet these requirements.
3. Nature of Service ("As-Is")
Airlo is a free, volunteer-run community project designed to facilitate introductions between independent parties. Airlo is not a business, carrier, logistics company, courier, or payment processor. The platform is provided strictly on an "AS IS" and "AS AVAILABLE" basis. The operator provides this platform as a community service and does not profit from your interactions.
4. User Responsibilities & The "Open Box" Rule
You are solely responsible for your interactions on Airlo. To minimize the risk of transporting illegal or undeclared contraband: (a) Inspection Rights — Travelers (Providers) have the absolute right and obligation to inspect the contents of any package or item before taking possession. (b) Unsealed Packaging — Senders (Seekers) must hand over items in unsealed packaging that allows for inspection; sealed packages may be refused. (c) Customs — You are solely responsible for all customs declarations, duties, and taxes. The person physically carrying the bag or item is legally responsible for its contents under international and local law.
5. Prohibited Items
The transport of narcotics, weapons, explosives, counterfeit currency, high-value bullion, live animals, perishables without consent, hazardous materials, and any item illegal in the origin, transit, or destination country is strictly prohibited. Airlo will cooperate fully with law enforcement, including handing over any ID data Airlo holds for the user (where ID verification has been completed), in the event of criminal activity.
6. No Payment Mediation
Airlo does not process, hold, or facilitate payments and does not take any platform fee. Any exchange of money between users is a private transaction. Airlo is not liable for unpaid fees, scams, refunds, chargebacks, or fraudulent "proof of payment" screenshots. You use external payment methods at your own risk.
7. Ratings & Conduct
You agree to treat all community members with respect. Harassment, discrimination, threatening behaviour, or attempts to defraud other users will result in immediate account suspension. Ratings and reviews must reflect genuine, factual experiences. Airlo reserves the right to remove any rating or message that is defamatory, abusive, or violates these terms.
8. Limitation of Liability (The "Shield")
To the maximum extent permitted by the laws of Ontario, Canada: (a) Assumption of Risk — You acknowledge that traveling with or sending items through strangers is inherently risky. You assume all risk of theft, loss, property damage, personal injury, regulatory action, or any other adverse outcome. (b) No Damages — The operator of Airlo shall have no liability for any direct, indirect, incidental, consequential, special, or punitive losses arising from your use of the platform, including but not limited to: lost, stolen, or damaged goods; missed deliveries; disputes between users; criminal acts by other users; data loss; or service downtime. (c) Liability Cap — Where applicable law does not permit zero liability, the operator's total aggregate liability for any claim shall be capped at CAD $10.00. (d) Exceptions — Nothing in this section limits liability for the operator's own gross negligence or willful misconduct, or for any non-waivable consumer protection rights you may have under the laws of your jurisdiction of residence.
9. User Indemnification
You agree to indemnify, defend, and hold harmless the operator of Airlo from any claims, losses, damages, or legal fees (including solicitor-client fees) arising from your use of the platform, your breach of these terms, or your violation of any third-party rights, customs laws, or international laws.
10. Dispute Resolution & Governing Law
Governing Law: These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-law principles. Informal Resolution: Before filing any formal claim, lawsuit, or proceeding, you agree to first email [email protected] with a clear description of the dispute and your desired resolution, and to wait sixty (60) days for good-faith resolution. Exclusive Venue: You agree that the exclusive venue for any unresolved legal proceeding shall be the courts located in Ontario, Canada, and you waive any objection to that venue. Class Action Waiver: You agree to resolve any dispute on an individual basis and waive any right to participate in a class-action lawsuit or class-wide arbitration.
11. Severability & Termination
If any provision of these terms is held by a court of competent jurisdiction to be unenforceable, that provision shall be severed and the remaining provisions shall remain in full force and effect. The operator reserves the right to suspend or terminate any account at any time, for any reason, without notice. You may close your account at any time from your profile settings.
12. Changes to Terms
The operator may update these terms from time to time. The latest version is always posted at https://airlo.org/terms with an effective date. Material changes will be highlighted at next sign-in and require re-acceptance. Continued use after a non-material change constitutes acceptance.
Questions about these terms? Email [email protected].